1- The User who has purchased Products through the Site has the right to withdraw from the contract concluded with Aljastore, without any penalty and without specifying the reason, within 14 (fourteen) days from the date of receipt by the User or a third – different from the carrier and specifically designated by the User during the purchase process of the Product – by which means the date of delivery of the last product, in the event that the products subject of the supply are delivered within the scope of a delivery. To exercise the right of withdrawal, the User is required to inform Aljastore of his decision to withdraw from the contract concluded with an explicit declaration in any form, sent via email to firstname.lastname@example.org and sent by registered mail to / R at Aljastore in via Campo Felice, 28 | 65010 Pescara - Italy.
To this end, the User may use the withdrawal form provided for in Annex I, Part B, D.Lgs 21/2014 available in the appropriate section of the Site called “Disclosure Information”,
The use of the aforementioned withdrawal form is optional and not mandatory and the declaration can be in any form. In this declaration, the User must in any case indicate the order number as reported in the order confirmation e-mail and the order date, in addition to data relating to the invoice where it was issued. The User must return to Aljastore by direct delivery or shipment, using a carrier of his choice and at his own expense, without undue delay and in any case within 14 (fourteen) days from the date of communication of withdrawal, the Products purchased, accompanied by any accessories. The products must be sent according to the directive sent by e-mail to the address highlighted and specifying the return identification number. Should the return be sent to a different address or if the return ID of Aljastore is missing, it will no longer be able to guarantee management in the times specified above.
The deadline is met if the User sends the Product back before the expiration of the period of 14 (fourteen) days from the date of communication of the withdrawal. For any information contact Aljastore by telephone or by e-mail to the e-mail address: email@example.com.
2- The substantial integrity of the Products to be returned constitutes the necessary condition for the exercise of the right of withdrawal. The Products must not have been damaged and / or altered. The User is responsible for the decrease in the value of the goods resulting from a handling of the Products other than that necessary to establish the nature, characteristics and functioning of the same. To this end, it is advisable to return the Products appropriately packaged in their original packaging or in packaging equally suitable for transport.
3- For the exercise of the right of withdrawal it is not required that the goods to be returned be insured against theft and accidental damage by transport. However, since the risk inherent in the return of the goods weighs on the purchaser, Aljastore invites the buyer who intends to exercise the right of withdrawal to insure, at its own expense, the shipment for the value indicated in the e-mail order confirmation of purchase.
4- Without prejudice to the points 6.1, 6.2, 6.3 above, Aljastore will proceed to reimbursement of the amounts paid by the User, this also means the costs related to delivery – without undue delay and in the shortest possible time and, in any case, within 14 (fourteen) days from the date on which Aljastore became aware of the exercise of the right of withdrawal by the User; reimbursement may be suspended until receipt of the Product or until the User demonstrates to have returned the Product, if previously. Aljastore is not obliged to reimburse the surcharges and / or extra non-standard delivery costs that the User may have paid in addition to those of the ordinary delivery service. The refund amount will be communicated by e-mail and credited via the same payment method used by the User or by voucher, at the discretion of the User. It is understood that Aljastore declines all responsibility for any delays in crediting the reimbursement that depend on the payment method used by the User, by the Aljastore bank itself or by the Registered Bank. The possibility of the User to adhere to the commercial offers in progress remains unaffected.
5- The right of withdrawal is excluded in the event that the sale relates to tailor-made or customized products or which by their nature can not be returned or are liable to deteriorate or expire rapidly.
1- The payment of the Products purchased on the Website is made through PayPal and credit card. Aljastore accepts the credit cards of the Visa, Mastercard and American Express circuits.
2- For greater security, only payment service providers have access to payment data, while Aljastore has no possibility of knowing or storing such data. Specifically, with regard to credit card transactions, card data is not stored on Aljastore computer systems. The management of sensitive data is taken care of by the subjects that deals with payment services and Aljastore has no possibility to know or save data.
3- At the time the order is placed, no credit card will be charged to the credit card used by the User for payment. The charge will be made only after the conclusion of the contract and after (a) the credit card details used by the User for payment have been verified and (b) the credit card company used by the User will have issued the authorization to debit.
4- The sales operations of Aljastore are not subject to the obligation to issue the invoice, nor to the obligation of certification by issuing the receipt or the receipt. The User will receive an e-mail confirming the summary order of the same. If the User requests the issuance of the invoice, the same is required to indicate it and communicate the data for the header where required during the purchase process. The summary – or, where required during the purchase process, the invoice – of each purchase will be available in the “Your account – Your orders” section. It is understood that the invoice issue request during the purchase process of a specific Product does not involve the automatic issuance of the invoice for subsequent purchases.
5- In case of non-payment, Aljastore will charge the costs related to the management of the outstanding payment to the User and will refuse the relative purchase order, by communicating it by e-mail.
Guarantees and non-conformity of the products
1- The description of the Products offered on the Website has been drafted by Aljastore to offer the User the greatest amount of information possible to evaluate the Product on the basis of what the suppliers, under their own responsibility, have communicated to Aljastore. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and / or tools used for their visualization. Aljastore is not responsible for the mismatch between the ordered Product and the description of the Product present on the Website, in the event that the mismatch derives from errors in the description attributable to the supplier and of which Aljastore was not and could not be aware of the use of normal diligence.
2- All Products sold on the Site are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code (hereinafter, for the sake of brevity, the “Legal Guarantee”). The Legal Guarantee applies to all purchases made on the Site. In detail:
in case the User considers that one or more Products are defective, within 2 (two) months from the discovery of the defect he must contact the Customer Service by e-mail at the following e-mail address firstname.lastname@example.org reporting in detail the problem encountered. In this case, the User must, at his own expense and expense, arrange for the return of the resealed product and its accessories to Aljastore within 5 (five) days of its notification to Aljastore S.r.l.,via Campo Felice, 28 - 65010 Pescara - Italy. If Aljastore establishes the existence of the defect reported attributable to it, it will provide within a reasonable time from receipt of the complaint of the User, to perform the replacement or repair of the defective Product or, if accepted by the User, to issue favor of the latter a discount voucher equal to 100% of the value of the Product and the costs incurred by the User for the return, to be used for the purchase of another Product available on the Site.
In the event of coverage of the guarantee referred to in points a), b) and c), the reimbursement by Aljastore will also include any return costs incurred by the User.
3- The Products in any way altered by the User are excluded from the Legal Guarantee. Any defects due to accidental or liability of the User are also excluded from the scope of the Legal Guarantee.
4- The conventional guarantees relating to the Products sold are those supplied directly by the manufacturer.